Support
How can we help?
Members get help with the panel, downloads, billing and their account.
Contact
- Emailsupport@scenelab.example ExampleWe reply within 2 business days.
- Discord community ExampleTips, updates and other editors.
Status
Beta preview
The membership, accounts and downloads aren't live yet.
Common fixes
SceneLab doesn't appear in Window → Extensions
Close After Effects, run the installer again, then reopen After Effects.
The panel says it can't verify my membership
Check your internet connection. The panel keeps working for up to an hour offline, then asks to check again.
A tool shows a red message
Read the message: it says what to select first (a layer, keyframes, an audio layer). Every tool can be undone with Ctrl+Z.